Service Team Contacts

Your personal support.

The BASF technical service program is a valuable resource for maintaining your equipment. We not only fix problems as they occur, but we make sure your machine is running as efficiently as possible. Our unsurpassed technical service includes the training, set-up and fine-tuning of your machine. For help with your equipment, be sure to call your territory manager.

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Service team

Our technical service professionals will be there from the beginning to make sure things go smoothly.
Service pros will:

  • Travel to wherever you are to keep your machine up and running.
  • Customize your machine to fit the specific needs of your operation.
  • Be readily available to answer questions.

Service trucks

Our trucks are ready to service your machines and keep them up and running. Trucks have:

  • A 7,000-pound crane capable of lifting any component on our equipment.
  • Welders capable of both stick and wire feeds.
  • A plasma torch to cut through tough metal.
  • Enough space to hold at least one of every commonly used part along with all the necessary tools.

Service contacts

David Roller
Colorant Systems Manager
Cell: (574) 370-5482
David.Roller@basf.com

Randy Glover
Colorant Systems Technician
Cell: (515) 520-0145
Randy.Glover@basf.com

Brent McKnight
Colorant Systems Technician
Cell: (515) 520-0981
Brent.McKnight@basf.com

Kenny VanDerPol
Colorant Systems Coordinator
Cell: (515) 450-7417
Kenny.VanDerPol@basf.com

Jerry Everett
Business Technology Analyst
Cell: (515) 450-6788
Jerry.Everett@basf.com